FAQ
Questions researchers ask first.
Shipping times, testing, storage and refunds — the answers we give most often, in one place. If yours is not here, support replies within one business day.
Orders & shipping
Getting it to your bench.
Everything about how an order leaves us and how to follow it.
All orders ship domestically within the USA through major carriers, with tracking issued when the parcel leaves us.
Please allow up to 3 business days for orders to ship. Most orders ship within 1-2 business days. Shipping speed does not decrease the amount of time that orders are processed. Orders are processed in the order they are received.
Your tracking number is emailed as soon as the parcel is collected, and you can follow it on the shipment tracking page. Tracking usually starts updating within 24 hours.
No. Every order ships domestically within the United States.
Lyophilised material is stable at room temperature in transit and should be refrigerated on arrival. Once reconstituted, store it refrigerated and protect it from light.
Products & testing
What is in the vial.
Who tested it, to what standard, and how to check for yourself.
Yes. Every batch goes to an independent laboratory for identity and purity testing before it is listed, and the certificate is filed against the batch number printed on the vial. They are all published in the certificate library.
The catalog minimum is 98%. Most batches test between 98% and 99.5% by HPLC; the exact figure for your batch is on its certificate.
Search the certificate library for the compound name or the batch number printed on your vial. If the batch is not filed there yet, send us the number and we will forward the report.
No. Everything sold here is supplied strictly for laboratory research use and is not for human or veterinary consumption, diagnostic or therapeutic use.
Payment, refunds & returns
When something is wrong.
What we replace, what we refund, and what we do with your details.
Sales are final, but damaged, incorrect or missing items are replaced or refunded once reported with photographs. The full terms are on the refund policy page.
Photograph the parcel and the vials as they arrived and send it to support within seven days of delivery. Replacements and refunds are handled case by case under the refund policy.
Only what is needed to take payment and ship the order, and it is never sold. The detail is in the privacy policy.
Still stuck
Ask us directly.
A person answers, usually within one business day, on email, Telegram or Discord — whichever you already use.